Frequently Asked Questions
How far do you travel?
The Neverland Company performers will travel up to 30 miles from their home locations with no travel charge. Our current performers are located in the Baltimore and Annapolis areas of Maryland. Any parties located outside the 30-mile radius will require an additional $20 travel fee (per performer) that will be added to total package price and included in your invoice.
What if I don't see the character I want listed on your website?
We are always adding new and exciting characters to The Neverland Company! The website shows our more popular characters. If you request a character that we don't have listed on our website, we may have them! However, if you request a character that we don't currently have, we will gladly order them for your event! To ensure your favorite character, we recommend booking your event at least 4 to 6 weeks in advance. Please note that all parties and events are reserved on a "first come, first serve" basis. Your character request is based on availability and is not always guaranteed.
What venues will you entertain at?
We can travel to any type of party venue, but please keep in mind that some venues have their own guidelines and restrictions. Please check to see if your venue allows outside entertainment to perform before booking with us.
Will you perform outdoors?
Outdoor venues are welcome! However, if you are planning an outdoor event, always have a backup plan in case of bad weather. Because of our expensive costumes and wigs, we will not be able to do an outdoor event if the temperature is above 90 degrees or below 50 degrees. We also ask that you provide accommodations for our performers in the event of bad weather, wind or extreme heat. Character performers require a clean, dry area free of dirt and mud. Please let us know on your reservation form if your event will be outdoors so that we can make proper preparations.
Do I need to have a reserved parking spot for the performer?
We ask that you please make sure that your performer has a safe place to park at your event. Our performers will do their best park up the street so that children attending the event do not see them in a car and ruin any magic. But, we appreciate having safe and easy access to the event site.
What happens if a guest becomes ill, upset, or misbehaves?
Our princesses are not babysitters. The character performer is only responsible for entertaining and engaging the children in party activities. Any behavior or health issues with children must be taken care of by a parent or party host. Good behavior is always promoted, but it is the responsibility of the child’s parents or party host to monitor and take care of any children who are misbehaving or do not want to participate in the party activities.
Does it matter how many guests I invite?
Yes! Our party packages are designed with about 15 small guests (including the birthday child) in mind. This is to ensure that all activities can be carried out within the allotted time, that we have enough materials for all guests at the party, and that every guest at the party has quality time with the princess.
What if a guest arrives late?
All parties will begin and end at the time scheduled and agreed upon by The Neverland Company and the party host. We recommend having our performers arrive about 20-30 minutes after the guests arrival time to ensure that everyone is present and has had time to settle in. Late guests are welcome to join in upon their arrival.
What does the princess bring with her to the party/event?
Our performers bring with them everything that is needed to carry out the activities included in your ordered package. Each package is different so we will bring the appropriate items for each event. If your package includes games/crafts/activities, we will bring with us everything needed to carry out these activities. We provide our own storybook for story time, face paints, nail polish, etc. If you have created a custom package, the performer will have any and all items that were requested to complete your event successfully!
What do I need to provide for the party?
The Neverland Company does not provide food, beverages, or supplies for eating or decorating. We will sing Happy Birthday with your child and be around for food/cake, but we do not provide any food ourselves nor will we partake in enjoying them.
We also do not provide any speaker/music. Our sing a longs and singing performances will be a capella. This is due to keeping the magic alive. Princesses don't have cell phones and we don't want to risk the children seeing us with them! If you would like to add dancing or the freeze dance game to your package, we would be more than happy to comply, but do ask that it is agreed upon before the event and that you provide the music/speaker. We also ask that you be mindful in providing us with an appropriate space to carry out all activities that you have chosen in your package. For all parties/events, we ask that you have somewhere for our performers to sit.
How can my child or party be featured on The Neverland Company’s website, social media, or advertising?
We are always looking for more pictures to fill our photo galleries, social media accounts, and advertisements! With the permission of the child’s parent/guardian and by signing our party agreement, you consent to our using any photos you choose to send us. The Neverland Company will not be taking any of our own photos during your event.
You can email us photos from your child’s special day at email@example.com, post on our Facebook page: The Neverland Company, or tag us on instagram: @theneverlandcompany. We assure you that your child’s personal information will never be shared with anyone.
What is your cancellation/rescheduling policy?
We understand that life happens, so if you have an emergency and need to reschedule the date or time of your event after booking, we will try to accommodate you as best we can and will apply your initial payment to another date/time as a one-time courtesy. Any and all changes to date and/or time must occur at least 7 days prior to your event. Any changes made after that time will result in a cancellation. An event can only be rescheduled once.
In the event of bad weather, serious illness, or other unforeseen emergencies, we reserve the right to cancel the event and offer an alternative date if available. If cancellation by The Neverland Company occurs, a full refund of your payment will be issued. If you choose to cancel a party due to any reason, as long at its at a least 14 days prior to the event, you will receive a full refund. If a cancellation is made within 14 days prior to the event, a refund of 25% of your initial payment will be issued.
Do your princesses accept gratuity?
Absolutely! Our princesses are trained to embody each fairytale character, princess or superhero they play. They are also trained to make each and every party and event is a success. Gratuity is a great way of letting your princess know that you loved her performance! While it is not expected, it is always greatly appreciated.
For any additional questions, please refer to your party agreement or contact us at firstname.lastname@example.org