Frequently Asked Questions
How far do you travel?
The Neverland Company performers will travel up to 35 miles from their home locations with no travel charge. Our current performers are located in the Baltimore and Annapolis areas of Maryland. Any parties located outside the 35-mile radius will require an additional $30 travel fee (per performer) that will be added to total package price.
What if I don't see the character I want listed on your website?
We are always adding new and exciting characters to The Neverland Company! The website shows our more popular characters. If you request a character that we don't have listed on our website, we may have them! However, if you request a character that we don't currently have, we will gladly order them for your event! To ensure your favorite character, we recommend booking your event at least 4 to 6 weeks in advance. Please note that all parties and events are reserved on a "first come, first serve" basis. Your character request is based on availability and is not always guaranteed.
How many characters can I have at my event?
In order to serve more children on their special day and spread as much magic as possible across the DMV, we only allow a maximum of 2 characters at each private event. We will make exceptions for larger community events.
What venues will you entertain at?
We can perform in any type of party venue, but please keep in mind that some venues have their own guidelines and restrictions. Please check to see if your venue allows outside entertainment to perform before booking with us.
Will you perform outdoors?
Outdoor venues are welcome! However, if you are planning an outdoor event, always have a backup plan in case of bad weather. Because of our expensive costumes and wigs, we will not be able to do an outdoor event if the temperature is above 90 degrees or below 50 degrees. We also ask that you provide accommodations for our performer's in the event of bad weather, wind or extreme heat. Character performers require a clean, dry area free of dirt and mud. Please let us know on your reservation form if your event will be outdoors so that we can make proper preparations.
How late will you perform?
Our performers safety is our top priority. For private events, we will only perform between the hours of 10am-6pm from October-April and 10am-7pm from May-September. Special exceptions may be made for larger community events.
Do I need to have a reserved parking spot for the performer?
We ask that you please make sure that your performer has a safe place to park at your event. Our performers will do their best park up the street so that children attending the event do not see them in a car and ruin any magic. But, we appreciate having safe and easy access to the event site. If your event takes place in a busy area where no free parking is available, the cost of parking will be added to your package.
What happens if a guest becomes ill, upset, or misbehaves?
Our princesses are not babysitters. The character performer is only responsible for entertaining and engaging the children in party activities. Any behavior or health issues with children must be taken care of by a parent or party host. Good behavior is always encouraged, but it is the responsibility of the child’s parents or party host to monitor and take care of any children who are misbehaving or do not want to participate in the party activities.
Does it matter how many guests I invite?
Yes! Our party packages are designed with about 10-20 small guests (including the birthday child) in mind. This is to ensure that all activities can be carried out within the allotted time, that we have enough materials for all guests at the party, and that every guest at the party has quality time with the princess. Our performers reserve the right to adjust the party activities if there are more children than noted in the reservation form.
What if a guest arrives late?
All parties will begin and end at the time scheduled and agreed upon by The Neverland Company and the party host. We recommend having our performers arrive about 20-30 minutes after the guests arrival time to ensure that everyone is present and has had time to settle in. Late guests are welcome to join in upon their arrival.
What does the performer bring to the party/event?
Our performers bring with them everything that is needed to carry out the activities included in your ordered package. Each package is different so we will bring the appropriate items for each event. If your package includes games/activities, we will bring with us everything needed to carry out these activities. We provide our own storybook for story time, face paints, nail polish, etc. If you have created a custom package, the performer will have any and all items that were requested to complete your event successfully!
What do I need to provide for the party?
The Neverland Company does not provide food, beverages, or supplies for eating or decorating. We will sing Happy Birthday with your child and be around for food/cake, but we do not provide food ourselves nor will we partake in enjoying them. We also ask that you be mindful in providing us with an appropriate space to carry out all activities that you have chosen in your package. For all parties/events, we ask that you have somewhere for our performers to sit.
How can my child or party be featured on The Neverland Company’s website, social media, or advertising?
We are always looking for more pictures to fill our photo galleries, social media accounts, and advertisements! With the permission of the child’s parent/guardian and by signing our party agreement, you consent to our using any photos you choose to send us. The Neverland Company will not be taking any of our own photos during your event.
You can email us photos from your child’s special day at email@example.com, post on our Facebook page: The Neverland Company, or tag us on instagram: @theneverlandcompany. We assure you that your child’s personal information will never be shared with anyone.
What is your cancellation/rescheduling policy?
We understand that life happens, so if you have an emergency and need to reschedule the date or time of your event after booking, we will try to accommodate you as best we can and will apply your initial payment to another date/time as a one-time courtesy. Any and all changes to date and/or time must occur at least 7 days prior to your event. Any changes made after that time will result in a cancellation. An event can only be rescheduled once.
In the event of bad weather, serious illness, or other unforeseen emergencies, we reserve the right to cancel the event and offer an alternative date if available. If cancellation by The Neverland Company occurs, a full refund of your payment will be issued. If you choose to cancel a party due to any reason, as long at its at least 14 days prior to the event, you will receive a full refund. If a cancellation is made within 14 days prior to the event, no refund will be issued.
Do your performers accept gratuity?
Absolutely! Our princesses are trained to embody each fairytale character, princess or superhero they play. They are also trained to make each and every party and event is a success. Gratuity is a great way of letting your princess know that you loved her performance! While it is not expected, it is always greatly appreciated. We recommend the standard 18-20%
For any additional questions, please refer to your party agreement or contact us at firstname.lastname@example.org